Personal Shopper – Harvey Nichols

Main Responsibilities
To work within a Department and Store whose common goal is to deliver excellent customer service standards by meeting their needs and expectations in order to drive sales and increase brand loyalty.
Role Scope:
• To attract and establish a client relations business stream and high value VIP clients within Personal Shopping
• Work closely with the Customer Service Manager to ensure daily operations and functions are carried out within our customer service department, in line with policies and procedures
• Assist the Customer Service Manager with analysing the weekly/monthly business, writing reports and sharing new business ideas
• Be extremely knowledgeable and aware of market trends and local competitors
• Build and maintain strong and loyal relationships with clients to drive sales, affiliated sales and repeat business
• Attract and develop VIP and high net worth clients to Harvey Nichols by networking and building relationships
• Provide expert advice to assist clients across all categories and brands
• Partnering with colleagues where necessary to successfully close sales
• Personally identify new opportunities and avenues to drive individual sales and implement new business development
• Meet and consult with appointment customers regarding their particular requests
• Support with the development of Store Sales Associates, coaching on selling techniques and providing expert advice to encourage cross and up – selling
• Represent Harvey Nichols Doha in all public store events and marketing activities leading the way with customer engagement
• Partner with our Marketing team to ensure all channels of client communication are being utilized, maximizing all CRM and Event opportunities

Job Details

Date Posted: 2017-09-28
Job Location: Doha, Qatar
Job Role: Beauty and Fashion
Company Industry: Retail/Wholesale

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

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