Platform Owner – IVR (Retail Channel) – Randstad MENA

Platform Owner – IVR (Retail Channel)
United Arab Emirates
Are you Techno Functional with a keen eye to details, clear communication and strong leadership skills? Do you have experience in applying waterfall implementation methodology along with corresponding project management methodology? If so, then get in touch with us today!
Our client is one of the largest banking groups in the Middle East in terms of assets and a market leader across core business lines.
The successful candidate will:
– Delivering the product/project within the timeframe and meets customer satisfaction- Ensure Compliance of project delivery to PMO, QMS, and Risk, Audit and architecture guidelines- IT Roadmap and Process Improvement- Ensuring value added proposition in strategic vendor partnerships and aligning vendor product / industry roadmap of platforms with the business strategy thus enabling an effective business growth- Acquire, groom and retain talent pertaining to the platform- Motivate and lead a team of professionals
The successful candidate will possess the following skill sets:
– Graduate / Post graduate in related degree of education- General banking and business area knowledge is necessary in order to steer necessary implementations according to bank strategy.- Experience in applying waterfall implementation methodology along with corresponding project management methodology (capacity planning, vendor management, medium scale development coordination) which also comprises management of interfaces and dependencies to other platform teams and also in connection with the agile teams
– Expertise in relevant technology, implementation and use cases as well as deep knowledge of tools used in the bank specifically in the transactional areas in the scope of call centre technology- Knowledge in advanced technologies used in the customer experience platforms- Additional knowledge of the major strategic priorities of the bank and their implications for technology required
If you're looking for the next step in your IT career, apply today!
Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven't heard from us within 14 days please consider your application to have been unsuccessful.

Job Details

Date Posted: 2017-10-17
Job Location: United Arab Emirates
Job Role: Information Technology
Company Industry: Banking

Preferred Candidate

Career Level: Management

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