Project Manager – ADCB Abu Dhabi Commercial Bank

JOB PURPOSE

To lead and manage change management projects and initiatives to assist the development, efficiency and governance of the WBG business and enhance customer service and satisfaction

ACCOUNTABILITIES

Change Management

Assess key WBG processes; evaluate areas for improvement/optimization; document; implement and manage initiatives to deliver change management projects which support the development and efficiency of WBG

Project Management

Liaise with WBG businesses to understand their strategic direction, risk appetite, market positioning and lead review projects and business planning activities which inform and assist with financial planning cycle to support achievement of short, medium and strategic planning

Manage the monitoring of new initiatives, track KPIs and soft objectives and follow up on effectiveness to report on significant variances and trends

Service Management

Work with WBG service leaders and support WBG service champions to follow up on key service issues and initiate reviews to resolve issues and enhance to customer service and satisfaction

Risk Management, Policies and Compliance Culture

Lead WBG operational risk, compliance and regulatory related projects to assist with strengthening risk management practices and ensure that all projects are delivered within the bank’s overall risk and compliance culture

Prepare and review standard operating procedures (SOPs), policy principles/notes and operational policies and assist with initiatives to enhance product governance across WBG

Job Details

Date Posted: 2017-11-27
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Banking
Company Industry: Other

Preferred Candidate

Career Level: Management

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