Protection Manager PSS – IRC International Rescue committee

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.
The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.
IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 3,000 staff and workers in the region, IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.
Job Overview/Summary
The Protection Manager, based in the IRC office in Amman will be responsible for technical oversight and support to field level implementation of IRC psychosocial (PSS) and case management protection programming in southern Syria. The protection program in Syria works to provide assistance to men, women, boys and girls through safe spaces, provides case management for persons with specific needs, and works to reduce risks to their safety and well-being in accordance with international humanitarian principles of safety and dignity. The Protection Manager (South) will report to the Protection Coordinator.
Major Responsibilities
• Manage IRC Psycho-social support and protection case management program in Southern Syria, in line with research recommendations, existing strategy, proposals and donor requirements.
• As required, provide support through guidance on program activities, etc. good practices in PSS, case management, approaches to outreach, etc. (or other topics as identified together with Protection Coordinator)
• Ensure supervision systems for the PSS and case management team inside Syria and procedures for handling case information follow best practices and standards.
• Manage and support the startup of community centers in southern Syria. Ensure all activities are in line with best practice and a do no harm approach.
• Design context-specific guidance, standards and tools, curricula for psychosocial support, in-line with IRC’s guidance and best practices.
• Ensure case management steps, case management meetings, referrals and documentation are happening in timely and quality manner, by conducting case conferences with the different teams on a regular basis;
• Work closely with the case management and PSS officers to support management of challenging cases.
• Regularly update the paralegal guidance manual and information materials as needed to ensure accurate information dissemination based on ongoing context analysis of the current situation in non-regime areas for internally displaced persons in Syria.
• Track and regularly report on program deliverables and targets per donor requirements to the Protection Coordinator.
• Prepare regular written updates of work conducted and scheduled work;
Carry out administrative and financial tasks as needed.
Program Development
• Contribute to any business development required for the protection program, including drafting concept notes, proposals as required by the protection coordinator.
Staff Performance Management, Learning & Development:
• Hire, supervise, and build the capacity of team members in relevant technical and management competencies.
• Develop and implement remote management capacity building approaches to build the strengths of the team in Syria.
• Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Approve and manage all time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews..
• Hold high-quality meetings with each direct report on a regular and predictable basis, at least monthly.
• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
• As required identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
• Look for opportunities to support staff in their career growth, where appropriate. As part of succession plan and nationalization goals, identify, train and develop capability and capacity of national staff to successfully transition role and responsibilities, by the end of assignment.
• Adhere to and act in accordance with the IRC Global HR Policies and Procedures, and communicates through word and example a high standard of compliance with all applicable policies and regulations.
Research, Learning and Analysis
• Develop and maintain an appropriate archiving system / database in order to track activity progress and quality;
• Support the protection coordinator to develop and implement regular monitoring and evaluation activities for the protection program
Coordination & Representation
• Support the timely information sharing regarding challenges and needs at the field level.
• Represent IRC in internal and external forums as needed, including Protection Cluster.
• Assist in contributing to the development of referral mechanisms in collaboration with IRC coordinators, other NGOs and the Protection cluster.

Job Details

Date Posted: 2017-11-06
Job Location: Amman, Jordan
Job Role: Training and Development
Company Industry: Community/Social Services/and Nonprofit

Preferred Candidate

Career Level: Management
Degree: Bachelor's degree

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