Protection Monitoring Manager – IRC International Rescue committee

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.
The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.
IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 3,000 staff and workers in the region, IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.
Job Overview/Summary
The Protection Monitoring Manager Northwest (NW) Syria, based in Amman, will be responsible for technical oversight and remote management support to field level implementation of IRC protection monitoring programming in NW Syria. The Protection Manager will supervise a Protection Monitoring Officer based in NW Syria who directly manages protection needs assessors who are responsible for protection monitoring data collection. The overall goal of the protection monitoring program is to provide actionable information about the protection environment within NW Syria for advocacy and response targeting, and to directly facilitate information provision and referrals for vulnerable displaced populations. The Protection Manager NW Syria will ensure quality referrals and follow ups, and ongoing responsibilities as they arise, including emergency assessments and focus groups on specific protection issues identified.
Major Responsibilities
Program Management, Technical Quality, and Strategy
• Remotely manage and oversee activities of the NW Syria protection monitoring program, providing daily support and guidance to field teams to ensure high-quality programming.
• Coordinate regular protection monitoring activities, emergency assessments, and awareness sessions. Ensure all program activities are responsive and executed to a high quality standard.
• Oversee the protection cash program in close collaboration with the IRC Syria Economic Recovery and Development team to identify individuals in need of monetary support to meet protection needs.
• Develop, continuously update, and refine quality systems and tools for protection monitoring to ensure the effective collection and analysis of qualitative data relating to the protection environment, including physical safety and security, freedom of movement, documentation, safe and equitable access to services, etc.
• Support the Protection Monitoring Officer to identify protection needs/risks affecting individuals, households and groups, and initiate referrals to appropriate service providers in collaboration with PNAs.
• Provide quality oversight of the information products coming from the information management team in coordination with the Senior Protection Manager, inclusive of donor reporting.
• Develop detailed project work plans that are aligned with donor timelines and targets and follow IRC procedures for implementation.
• Prepare detailed program activity, procurement and spending plans well in advance of program activities to ensure strong cross-departmental coordination, particularly with finance, supply chain and the MEAL team
• Support the development of protection monitoring, donor, and internal progress reports.
• Provide input into the design of monitoring tools and approaches, including rapid needs assessments, registration forms, and service referrals.
• Alert supervisor of any project delays, deviations of major challenges experienced at field level
Program Development
• Support protection business development opportunities, including contributing to concept notes, proposals, budgets, and other documents as requested by the Protection Coordinator.
• Attend and participate in donor and partner meetings
Staff Performance Management, Learning & Development:
• Hire, supervise, and build the capacity of team members in relevant technical and management competencies.
• Develop and implement remote management capacity building approaches to build the strengths of the team in Syria.
• Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Approve and manage time, attendance and leave requests to ensure adequate departmental coverage.
• Hold high-quality meetings with each direct report on a regular and predictable basis, at least monthly.
• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
• As required identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
• Promote and monitor staff care and well-being. Support appropriate interventions in response to identified staff care needs.
• Adhere to and act in accordance with the IRC Global HR Policies and Procedures, and communicates through word and example a high standard of compliance with all applicable policies and regulations.
Research, Learning and Analysis
• Support the Protection Coordinator to develop and implement regular monitoring and evaluation activities.
• Ensure quality information management including beneficiary count in coordination with the Protection Coordinator and the information management team.
• Train staff to conduct and implement high-quality data collection, including household visits, focus group discussions, and key informant interviews
Coordination & Representation
• Support timely information sharing regarding challenges and needs at the field level with internal and external stakeholders, as relevant and appropriate.
• Represent IRC in internal and external forums as needed, including the Protection Cluster.
• Assist in contributing to the development of referral mechanisms in collaboration with IRC Coordinators, other NGOs, and the Protection cluster.

Job Details

Date Posted: 2017-11-14
Job Location: Amman, Jordan
Job Role: Legal
Company Industry: Community/Social Services/and Nonprofit

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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