Reception Supervisor – Hyundai Service Center – Jaidah Group

– Report to the Service Manager about over-all reception activities on daily basis.
– Implement various HMC activities in the reception.
– Allocate jobs correctly to service advisors in order to maintain maximum reception utilization.
– Analyze reception productivity reports and take corrective action for improvement.
– Ensure that the concerned WIP are completed in a timely manner.
– Conduct daily and weekly meetings of service advisors and allocate duties and responsibilities.
– Analyze customer feedback & find solutions to resolve the complaints in consultation with the Service Manager.
– Prioritize “jobs returned” & liaise with the Workshop Supervisors to take corrective actions.
– Establish new customer relationships and maintain rapport with existing/long-term customers.
– Manage and interpret customer requirements by listening to clients and questioning to understand, anticipate and exceed their needs.
– Analyze the performance of service advisors and review results with the Service Manager for improvement and appraisal.
– Facilitate proper allocation of workloads amongst reception staff.
– Facilitate development of staff

Job Details

Date Posted: 2017-10-04
Job Location: Doha, Qatar
Job Role: Management
Company Industry: Automotive

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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