Receptionist – Dar Al-Shifa Hospital

1- Answer and direct incoming phone calls to appropriate individuals.
2- Greet patients/clients, secure nature of visits and direct to appropriate individual, provide routine information about the hospital when necessary.
3- Maintain schedules and calendars
4- Receive, screen, interview, and register patients for clinics;
5- Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
6- Review patient admission records to ascertain insurance coverage and the possible need for financial assistance; obtain insurance authorizations or initiate applications for public assistance as indicated.
7- Counsel patients and families regarding financial issues such as insurance, eligibility for assistance and verify insurance coverage with insurance companies.
8- Record patient demographic, insurance, and billing codes into registration and billing system; research missing information on intake forms;
9- obtain signatures and release forms.
Respond as appropriate to enquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
10- Input admission and discharge data and billing information into a computer database designed and maintained by the IT Department.
11- Provide day-to-day staff support as appropriate, to include preparation of documents, collection and verification of records, and maintenance of data on clinical activity.
12- Order and maintain inventory and supplies as required pertaining to the reception.
13- Perform miscellaneous job-related duties as assigned.

Job Details

Date Posted: 2017-11-20
Job Location: Hawali, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Healthcare, other

Preferred Candidate

Career Level: Entry Level

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