Receptionist / Sales Duties – Lets go gym fitness & spa center

Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone, also responsible for promoting and selling memberships to potential new members and selling renewals/upgrades to current gym members. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.
Reporting to: Front Desk Supervisor
Job Responsibilities:
– Deliver the ultimate fitness experience to every member, every time
– Provide the highest level of customer service to all members, guests and visitors upon arrival
– Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
– Answer phones, field questions, and route calls in keeping with Front Desk standards
– Perform cash, check, and credit card transactions accurately
– Schedule courts and program services for members
– Maintain a clean and organized front desk and lobby area
– Use online computer software for member check-ins, updating member accounts as needed
– Attend all scheduled meetings and trainings
– Understand and follow employee standards of conduct and ethics
– Understand and uphold club building, facilities, service, program, and emergency procedures
– Assume other duties as assigned
– Work morning, evening, and weekend shifts as necessary
– Generates sales through Company and employee sponsored outreach and promotions.
– Maintains accurate records using established Gym sales systems.
– Follows up on all prospects.
– Conducts gym tours.
– Conducts telephone inquiries.
– Establishes and maintains lead boxes in the community monthly.
– Establishes and maintains a referral program
– Maintains information on club history, background, philosophy, facilities, staff and policies.
– Has a thorough knowledge of, adheres to, and enforces Company policies and procedures as they pertain to gym operations.
– Assumes responsibility for developing selling skills.

Job Details

Date Posted: 2017-09-05
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Sales
Company Industry: Sports and Recreation

Preferred Candidate

Career Level: Entry Level

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