Referral and Government Liaison Officer- Mafraq – ACTED

1. Manage the incoming and outgoing referrals processes
• Identify organisations that, through the referral mechanism, can assist ACTED with its work in host communities
• Accept, process and allocate new referral cases from external agencies
• Maintain the ACTED referral database with up to date information
• Support ACTED project teams to develop action plans for any new incoming referrals
• Meet regularly with ACTED staff on case management and referral issues
• Support ACTED teams to make referrals to external agencies through appropriate channels
• Train staff on the referral mechanism
• Carry-out referral based analysis and draft reports on referral activity as required
• Represent ACTED at referral coordination meetings
• Build and maintain good relationships with relevant agencies and service providers to support the referral pathways
• Respond to case feedback and complaints
• Support program team to meet the needs of ‘walk in’ beneficiaries (intake) and refer as required.
2. Act as Government liaison
• Build and maintain strong, positive relationships with relevant contacts in north Jordan governorate offices
• Organise and facilitate Governmental meetings in the North of Jordan
• Draft, translate and deliver host community monthly governorate reports
• Draft meeting minutes when necessary and distribute to appropriate stakeholders
• Follow-up on action points coming from meetings held with government representatives
3. Social mobilisation duties
• Act as a social mobiliser across host community programs when requested and partake in community engagement activities as directed
4. Other
• Draft and regularly update an activity plan
• Support stakeholder mapping in all programs
• Assist in the communication and management of the stakeholder engagement plan
• Undertake other duties as requested

Job Details

Date Posted: 2017-11-20
Job Location: Mafraq, Jordan
Job Role: Community Services
Company Industry: Community/Social Services/and Nonprofit

Preferred Candidate

Career Level: Mid Career

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