Relationship Manager, Al Dana – Dubai (UAE National) – Commercial Bank of Dubai

Job Purpose
• Responsible for selling to and servicing an assigned group of Al Dana customers to grow the segment in line with the targets set out in the overall business plan
Principal Accountabilities
• Contribute to the development of the Al Dana segment sales plan and initiatives to build CBD’s new Al Dana segment offerings.
• Develop and apply the required skills and product knowledge (e.g., investment product knowledge) to improve the banks capabilities to serve Al Dana customers
• Agree and deliver on individual sales targets by increasing share of wallet from assigned Al Dana customer group and by growing customer base to support the achievement of the Al Dana segment and overall business goals
• Provide, Al Dana customers with personalized banking advice including investment advice and other information as needed.
• Develop positive business relationship by visiting (home/office) the existing and potential customers and advising them on their specific requirements and the products available with the bank
• Making regular visits to clients for both monitoring and business generation purposes. Such visits to be recorded by way of call reports which are to include all pertinent information in a timely manner.
Service & Quality
• Provide extensive personalized and professional service to Al Dana segment customers to enhance customer satisfaction and build strong relationships.
• Coordinate with Special Accounts Unit (Recovery) at Head Office in connection with irregular accounts related to Al Dana segment.
• Identify the area of self development in line with the Bank’s competency guidelines and prepare and execute the action plan in agreement with the supervisor. Moreover, participate in e-learning and other training initiatives as required by the supervisor as well as HR.
• Represent the Bank in the community in order to promote its image, enhance its reputation and optimize business opportunities.
• Provide input and follow-up responses during annual (internal / external) audits to ensure all Customer Service activities are in compliance with the Bank’s requirements

Job Details

Date Posted: 2017-10-11
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Banking
Company Industry: Banking

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates

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