SaaS Engineer – $15/hr (Work from Home) – Crossover
We are looking for an experienced SaaS Operations Engineer to join our team. Our ideal candidate is a highly motivated, goal-oriented, team-focused engineer with a passion for supporting customer facing services, processes, systems and infrastructure. This position will work to assure the overall availability and performance of production services against availability and quality SLAs. They will respond to alerts or events that impair or degrade service or could cause outages that impact availability. They will identify root causes, single points of failure, and eliminate them through remediation and execution.
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our innovative contractor based model, does not mean temporary – it means flexibility with global teams. Everyone is a contractor, your managers, your peers, etc. Our platform connects customers to the world’s best talent for both technical and non-technical jobs. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
The SaaS Engineer is responsible for providing seasoned and experienced support to both internal and external clients for resolving incidents and service requests. They will adhere to internal processes for incident and service request resolution, and change management through proper execution and documentation. This position is 100% remote.
– Analyze processing issues and data anomalies and identifying solutions.
– Resolve trouble tickets escalated to Operations.
– Follow documented process recovery and service restoration processes.
– Fulfill various tasks/processes in support of business and operational units.
– Research and resolve problems or inquiries in a timely manner.
– Respond to inquiries and troubleshoot issues related to application data or file delivery contents that require extensive use of SQL and Linux command line interaction
– Work with product and vendor support technical teams as needed to resolve production issues, troubleshoot symptoms, and conduct root cause analysis with remediation plans or solutions
||Dubai, United Arab Emirates
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