To work within a Department and Store whose common goal is to deliver excellent customer service standards by meeting their needs and expectations in order to drive sales and increase brand loyalty.
• Provide an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs and demonstrating an excellent knowledge of the products.
• Guarantee cross and up-selling for all product categories
• Discuss with clients and give advice on general trends in fashion within the luxury market, showing passion for fashion and luxury products
• Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease.
• Ensure qualitative monitoring and updating of customer information according to the company tools (CRM), in order to retain actual customers and detect new high potential ones.
• Ensure the achievement of individual and store goals, enhancing and developing the business
• Foster open and constructive communication with team members
• Contribute to manage the Visual Display of the products in accordance with Harvey Nichols standards
• Ensure store functional maintenance and appropriate levels of product on the salesfloor, in line with corporate policies and procedures
• Ensure the product replenishment and stock inventory is followed to company guidelines
|Job Location:||Doha, Qatar|
|Job Role:||Beauty and Fashion|
|Career Level:||Mid Career|