No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
To ensure that sales floor is presentable in accordance with Principles standards. Ensuring that the sales team operates to the highest professional standards and company policies and customers are attended with utmost priority. Ascertaining that Department is managed effectively in relation to stocks, sales and staff
Description of the Accountability:
Ensure that customer’s expectations are met in highest professional standards and in consistent with the company policies.
With an overall appreciation of the customer’s requirements, the job holder exercises effective approach and ensures that company policy towards customer service is achieved effectively.
He ensures that customer’s demands are handled with professional efficiency which results in repeated visits by customers
The JH ensures their presence as greeter at main entrance as per given
schedule and also interacting with customers/collect customers feedback.
Mystery shopping index of all showrooms within TRU should not be less than 90% consistently.
CSI rating should be at 85% & Customer Promise rating should be at 45%.
Ensure that sales target by Department is achieved.
Ensuring Top Sellers available always and space allocations for merchandise is in line with sales.
Ensures that the space allocation is in line with sales of each category.
To achieve section budget set every month and on YTD by FM
constantly reviews product availability on the shop floor and ensures complete product mix is available all the time. The job holder is
responsible to interact with Buying & Inventory Control functions and to ensure customers specific requests are taken care on time.
Weekly Cat Margin report should be action base on stock availability
DM’s are full accountable and responsible to manage and monitor
Ensure that the sales team is accurately and timely informed of company profile, new lines in the business, promotional campaigns and related matters of the company.
The job holder keeps informed ofany developments regarding new lines, campaigns, company profile, customer service, etc and effectively passes on to the sales team.
The job holder is responsible for staff awareness to deliver effective service to customers.
Ensure that product knowledge training is given to staff on all new arrivals and also ascertain that refresher courses are conducted periodically.
implements necessary training for the staff and ensures that periodic refresher courses are conducted.
|Job Location:||Doha, Qatar|
|Career Level:||Mid Career|