Service Advisor

• Greet customers and help interpret their service needs. Where necessary seek technical diagnostic advice from relevant service personnel.
• Ensure customers receive price estimates at the time of receipt of vehicle or before.
• Respond promptly to telephone queries from customers.
• Liaise with customers of completion deadlines are unlikely to be met.
• Liaise with Cashier to ensure due payment received prior to release of vehicle.
• Ensure Reception area is maintained clean and tidy at all times.
• Ensure all relevant information is clearly & correctly recorded on the Job Card.
• Ensure that instructions on Job cards are clear and concise such that they cannot be misinterpreted by the technician.
• Interpret any pertinent warranties and ensure customers are aware of their rights.
• Ensure customers’ vehicles are neatly parked in the designated areas.
• Liaise with Workshop Controller to plan future appointments and ensure optimum shop loading.
• Together with Workshop Controller, manage customer appointment system.
• Assist the parts department, wherever possible, to promote parts sales for repairs and with reducing dead stock levels.
• Ensure compliance to DPR & other standards required by the company.
• Perform other duties as assigned by immediate manager.

Job Details

Date Posted: 2017-11-14
Job Location: Doha, Qatar
Job Role: Customer Service and Call Center
Company Industry: Automotive

Preferred Candidate

Career Level: Mid Career
Gender: Male
Degree: Bachelor's degree

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