Responsible for directing all services given to customers at high quality and standard level, achieve business turn over objectives, upgrade customer retention considering companies’ policies and regulations.
• Manage and achieve the service center financial targets, take necessary actions for improvement.
• Manage day to day operational duties, ensure of quality jobs and standard levels as well.
• Identify business opportunities for improvement and customer satisfaction and retention as well.
• Manage customers complains with effective solutions and ensure of cascading down customer concept to all subordinates.
• Utilize the workshops bays effectively and labor working hours to increase work productivity and ensure of giving customers quick and good services.
• Ensure optimum stock of all spare parts to fast service repairs upon to inquiry.
• Identify training needs, coordinate with L&D for action plans implementations, monitor on job floor practice improvement safety and security procedures, ISO standards and principals companies guideline.
• Ensure operating equipment’s at high level of performance, time line for calibration and preventive maintenance schedule in accordance with concerned managers.
|Job Location:||Al Kuwait, Kuwait|
|Job Role:||Customer Service and Call Center|
|Career Level:||Mid Career|