Service Manager – SAMACO Automotive Career Site

Key Tasks

Objective: Formulate policies and procedures to achieve maximum sales of parts and labour

• Assess service department financial performance

• Plan, initiate and promote service department marketing events, with reference to Volkswagen marketing

initiatives

• Instigate advertising and promotional activities, with reference to Volkswagen marketing initiatives

• Carry out regular reviews of all pricing policies, labour rates, fleet discounts and parts pricing

• Work closely with the sales department to ensure all buyers are introduced to the service department

Objective: Maintain agreed profit margin and return on investment by efficiently controlling stocks, assets and all

financial transactions

• Examine management accounts and composite figures monthly, to allow necessary improvements and

corrective action to be taken

• Monitor financial expenditure and ensure adherence to budget

• Ensure all outstanding debts are collected promptly

• Monitor warranty claim submissions and credit account applications and take appropriate action

• Ensure all stocks and services purchased for resale are monitored and sold at a profit

Objective: Achieve and strive and exceed all targets and sales objectives through an efficient workshop operation

• Enhance facilities, improve technical skills and achieve high standards of workmanship

• Communicate job expectations and provide regular feedback of team’s performance

• Establish training requirements and costs to provide satisfactory levels of skill and job satisfaction

• Administer performance reviews with all reporting personnel

• Establish and review incentive schemes used in the service department

Objective: Ensure the highest level of customer satisfaction

• Ensure customers are received courteously and efficiently

• Work to constantly improve the quality of customer service

• Handle dissatisfied customers calmly and resolve complaints sensitively

• Ensure essential Volkswagen courses are attended and the correct records maintained

Objective: Help Retailer to achieve industry-leading standards of process efficiency

• Ensure adequate staffing to achieve departmental objectives

• Ensure correct maintenance of tools, equipment, and other materials in the service department

• Ensure correct understanding and departmental usage of computerised systems

• Monitor workshop productivity and the effective use of labour

• Monitor first time fix rates and take any necessary actions to improve them

Objective: Ensure departmental compliance with company policies and industry guidelines

• Ensure the correct recycling of all disposed and damaged items in line with environmental regulations

• Operate within the law at all times

• Ensure all health and safety legislation and internal procedures are followed

• Operate at all times within company policy and follow Volkswagen operating standards

• Maintain contact with Volkswagen, suppliers, and statutory representatives

Job Details

Date Posted: 2017-10-16
Job Location: Jeddah , Saudi Arabia
Job Role: Management
Company Industry: Other

Preferred Candidate

Career Level: Management

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