Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; leading the execution of effective and efficient store operations.
– Manages and leads staff in achieving store targets;
– Tracks store performance data (i.e. daily sales, best sellers, weekly forward demand, etc.) and responds with solutions that drive commercial success;
– Plans and prepares work schedules and assigns employees to specific duties; schedules break periods, work hours, and vacations;
– Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels;
– Inspects merchandise to ensure it is correctly priced and displayed;
– Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store;
– Manages all checkout functions by processing sales transactions and refunds, monitoring cash drawer amounts, and maintaining checkout area; also oversees coverage of registers and store supply usage & performs opening procedures;
– Leads service by example and ensures highly visible and effective customer service management at all times;
– Actively monitors customer satisfaction and feedback systems to drive continuous improvement;
– Monitors and evaluates staff performance and training needs;
– Coaches/ trains, motivates and inspires team members to accomplish store goals and maximize their individual performance;
– Ensures compliance of employees with established location security, sales, cleanliness and record keeping procedures and systems;
– Reports to the Senior Retail Operation Manager and Head of Retail on showroom operations, performance and resource.
|Job Location:||Al Kuwait, Kuwait|