Social Media Executive – Alghanim Industries

The Social Media Executive serves as an online/digital ambassador for our internal clients and their brands and will be expected to monitor media activity across a broad range of social media channels and cultivate and grow online relationships with customers ensuring customer service initiatives and inquiries are met in a timely manner. Essential Job Roles:

  • Ensure coordination of all social media activities, and that customer review and comment responses are made within designated response times and are in accordance with each social media channel's engagement plan
  • Follow the pre-set Social Media guidelines in updating our different channels while ensuring proactivity on daily basis
  • Monitor on daily basis X-cite by Alghanim Electronics and competitors’ social media pages and websites
  • Coordinate and perform the day to day activities relating to the different social media platforms (such as Facebook, Instagram, Snapchat, Twitter, YouTube, etc.)
  • Engage in conversations with our consumers to generate leads and content about us in the market
  • Prepare and monitor reports (on follower growth, engagement, etc…) with trends and emphasis on recommended future activities
  • Respond to all customer enquiries and complaints in a timely fashion
  • File all complaints and refer them to relevant parties, monitor progress and update customers

Job Details

Date Posted:2018-01-15
Job Location:Al Kuwait, Kuwait
Job Role:Marketing and PR
Company Industry:Retail/Wholesale

Preferred Candidate

Career Level:Mid Career

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