SPA RECEIPTIONIST – 4 Star Hotel

A spa receptionist is a person who receives customers to a Spa and attends to their inquiries about services offered in the Spa.
The spa receptionist’s job description involves welcoming and greeting clients warmly, and ensuring that they feel comfortable and happy on their visit.
The receptionist also has the responsibility to promote the image of his/her organization by ensuring they look good at all times to give customers a positive impression about the Spa.
He/she must pay attention to his/her appearance and dress in a moderately attractive manner to sell the image of the company to new and existing clients.
He/she will build and maintain good relationship with clients by interacting warmly with them and giving them tips on the best products at the spa to meet their beauty needs.
Receptionists working in spas are usually positioned at the front desk from where they coordinate services offered in all departments of the spa.
They keep record of business transactions by registering new clients; receive payments from clients for services ordered, and issue invoices.
To perform their role effectively, spa receptionists must have vast knowledge of products and services offered by their companies, and must also be able to provide correct answers to questions from clients.
They must also be able to inform clients of newly introduced products and services in order to get their patronage.
The receptionist also has the role of making sure clients do not leave the spa with a negative feeling by finding out from them how they were treated while at the spa.
If there is any issue between a client and spa workers that could make the client to leave the spa unhappy, such problem is resolved before the client leaves. This will ensure a repeat visit from such client.
In order to protect the integrity of the spa, the receptionist is to ensure that clients are treated equally by ensuring that they are attended to on a first come, first serve basis.

Job Details

Date Posted: 2017-10-04
Job Location: Al Kuwait, Kuwait
Job Role: Beauty and Fashion
Company Industry: Hospitality/Tourism/Travel

Preferred Candidate

Career Level: Entry Level
Gender: Female

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