– Carry out regular store performance reviews across all areas to gauge compliance to the operating processes and procedures to ensure the store is delivering a "Pleasant Shopping Experience" for our customers and provide feedback to the store team\
– Ensure that stores are carrying out the latest routines in accordance to with the latest Operations Manual
– The store management and staff are fully trained in the latest routines and ensuring that the store managers are fully implementing all policies, processes, and procedures. All required health checks are being carried out and followed up with corrective action
– Store KPI's are being reviewed to ensure targets are being achieved and action plans are developed to rectify issues
– Perform spot checks on CCO policies and procedures implementation daily
– Carry out monthly P&L reviews with the Store Team and ensure there is an action plan developed to address any issues and that the action plan is followed up
– Ensure efficiency on labor cost and manpower budget
– Receive monthly report of supplies and usage and apply measures to optimize cost
– Ensure that the food safety policy is being fully implemented in all areas of the store
– The QA audits are happening, the reports are being reviewed and there is an action plan in place to rectify any issues identified.
– Implements, monitors and ensures training takes place to achieve all targets
– Ensure that the company Health & Safety policy is being fully implemented across all areas.
– Ensure implementation of ongoing Recruiting on the store level and manpower availability.
– Instruct and advise store team on how to overcome less than budgeted performance.
– Receive the various availability reports (KVIs, promo items, private label…etc) benchmark the performance against other stores and provide feedback to store team, and advise/instruct store team to fix the ordering issues
– Perform Planograms spot checks on a regular basis and take corrective action
– Ensure implementation of customer service standards
– Supporting Store team in dealing with customer complaints and suggestions in resolving issues.
– Taking the ownership on following up personally on all customer complains/feedback
|Job Location:||Jeddah , Saudi Arabia|