Supervisor – Chargeback & Fraud Monitoring – Commercial Bank of Kuwait

  • Acts as the point person for all on-us and off-us disputed transactions and fraud reported cases and to undertake a range of operational tasks relating in an efficient manner as per the Card Center Policies / Procedures and Card Association Rules and Regulations.

  • To perform this job successfully, an individual must be able to complete each essential duty satisfactorily.

  • Conducts preliminary investigation on every case received (for the retrieval request and chargeback).

  • Handle customers, CBK Cardholders, Merchants, Call Centre and Branch queries/ disputes and process incoming Chargeback’s/ Retrieval Requests within defined time frames.

  • Full understanding of Visa Online (VOL) and MasterCard Online System (MOL).

  • Ensure preparations and updating of retrieval request and chargeback transactions summary on daily basis for submission.

  • Effects the credit adjustments of cardholders’ accounts based on merchants’ advices.

  • Posts credit and debit adjustments reflected on incoming report from VISA and MasterCard.

  • Initiates filing of pre-arbitration/arbitration, pre-compliance and compliance cases.

  • Ensure preparation of Incident report & transactions breakdown for each case (Issuer/ Acquirer).

  • Effects representation, retrieval responses, pre-arbitration/arbitration and pre-compliance/compliance.

  • Prepares Exhibit, CSD and other supporting documents for VISA and MasterCard

  • Liaise with issuing / acquiring banks for resolution of submitted Chargeback’s, copy requests, pre-arbitration and pre-compliance cases.

  • Coordinates with Fraud Unit and cardholders for the blocking of accounts for dispute resolution.

  • Monitors incoming, outgoing Chargeback’s (1st and 2nd), retrieval request and fulfillments, pre-arbitration/arbitration and pre-compliance/compliance.

  • Ensures filing / scanning of cases is done correctly for future follow-up.

  • Validates VISA and MasterCard reports for rejected items and settlement of Chargeback’s and representations.

  • Processes disputed transactions in terms of scheme guidelines.

  • Authorized to take necessary action with the gu

    Job Details

    Date Posted: 2018-01-18
    Job Location: Al Kuwait, Kuwait
    Job Role: Banking
    Company Industry: Banking

    Preferred Candidate

    Career Level: Mid Career

التقدم للوظيفة الان

Supervisor – Chargeback & Fraud Monitoring – Commercial Bank of Kuwait

أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Supervisor – Chargeback & Fraud Monitoring – Commercial Bank of Kuwait بكل سهولة الان مجانا.

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