Supply-Chain Planner – The International Committee of the Red Cross (ICRC)
Role of Customer Service Desk (CSD)
Role of Supply-Chain Planner (SCP)
STANDERED JOB DESCRIPTION :-
– Follow strictly ICRC logistics procedures and Code of Conduct
– Ensure that order management is done in a transparent and accountable manner
– Maintain a constructive relations with customers and Logistics Support Centre’s (LSC) units
– Implement ICRC order management and SC planning strategy for each item group under his/her responsibility
– Replace other CSDs/SCPs in their absence as per back-up plan.
– Customer Service Desk ensures that all requests are handled efficiently and effectively to meet needs in the field. S/he also makes information available to stakeholders.
Accountabilities and Responsibilities:
– Responsible for treating messages / Requests received in AMM LOG Services
– Keep AMM LOG Services STM messages up to date until the requested is completed (order delivered)
– In Charge for uploading received ROs (from FSS sites) and SRs in JD Edwards software (JDE)
– Analyze, correct (with customer approval) and processes ROs / SXs (released to SO, ST, SD or SP) according to the ICRC’s logistics procedures and to her/his allocated item groups
– Ensure the correct item codes are used, if needed, change the codes and inform the customer
– Keep SRs on draft until the sourcing of all items and lead times in the order are clear.
– Meet with the buyers to clarify the sourcing of the items and the item codes to be used in the order
– Create allocated (cross dock) OPs for non-stock items or create direct orders (SD/OD)
– Create ST/OTs for upstream order lines for confirmed stock items
– Transfer SR upstream order lines for non-confirmed stock items
– Update the Requested date per line item in the SO or SD according to the sourcing (local / regional purchase, WH delivery or upstream supply) and the transit time (waiting for GL, transport, Customs clearance, etc.).
– Send order lines to the warehouse for the pick & pack process when goods are available in stock.
– Manage and review dispatch lead times for each destination regularly (to be shared with customers).
– Manage orders and requests until all lines of an order are fully dispatched and confirmed delivered.
– Work in closed collaboration with purchase, quality control, warehouse and transport/ImpEx to identify possible problem / delays and optimize the lead time
– Keep Requesters / Customers and LSC units regularly informed about progress on the orders
– Organize and provide updated follow-up table (as per allocated items groups) for the weekly meeting with LSC’ services (Purchase, transport and warehouse)
– Ensure orders follow up table has accurate information and acts with other units to maintain the accuracy
– Brief users / Requesters on logistics services (tools and processes)
– Ensure that priorities set by the Regional Supply Chain Planner (Regional SCP) are followed
– Provide analytical reports and proposes potential improvements of the customer service policy and processes
– Follow-up logistics dashboards, analyses trends and provides statistics (Tableau / BI)
Supply-Chain Planner (SCP)
The Supply-Chain Planner is responsible for making sure that all forecasts are received, registered and matched with firm demand. S/he ensures that goods are sourced according to an agreed plan
Accountabilities and Responsibilities:
– Run MRP regularly to monitor stock levels and plan for replenishment orders.
– Monitor material resources planning (MRP) suggestions, analyse supply, demand and make appropriate recommendations to improve forecasting accuracy
– Manage orders on the LSC stocking strategy for each category, priorities identified in coordination with Customers, LSC team and flow optimization techniques (ex: partial delivery)
– Based on MRP system, create draft order purchase (OP / OD), order transfers (OT) or order inter-sites (OI)
– Raise awareness to the supported Customers / delegations on the benefits of good planning and forecasting.
– Contribute of defining the LSC’s supply network
– S/he is responsible for the LSC’s consolidated demand figures of her/his allocated items group and proposes and monitors buffer stock based on her/his analysis
– Contribute to the replenishment orders for stock items using MRP in JDE
– Contribute to the setting of LSC Amman stock-management policy
Relationships and reporting:
– Internally, mainly interacts within the LSC’s purchase, warehouse, Med Log, transport and Fleet staff
– Externally, interact with SCAs / CSD-SCP and Logisticians of supported delegations
– Channels all relevant information related to orders
– Ensure JDE Orders Follow up table has accurate information and acts with other units to maintain the accuracy
– Report to the Regional SCP any occurred problems, claims and unusual requests concerning open orders without delay
• Be aware of the delegations objectives and activities
• Understand the three components of the Red Cross/Red Crescent Movement
• Apply the security rules at all times
• Respect and observe the staff regulations of the ICRC in Jordan.
• The employee may be asked to perform other duties not covered in this job description as well as to provide support to other departments when and if necessary.
||Logistics and Transportation
||Community/Social Services/and Nonprofit
التقدم للوظيفة الان
أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Supply-Chain Planner – The International Committee of the Red Cross (ICRC) بكل سهولة الان مجانا.