Supply-Chain Planner – The International Committee of the Red Cross (ICRC)

Job Purpose:
Role of Customer Service Desk (CSD)
Role of Supply-Chain Planner (SCP)
STANDERED JOB DESCRIPTION :-
– Follow strictly ICRC logistics procedures and Code of Conduct
– Ensure that order management is done in a transparent and accountable manner
– Maintain a constructive relations with customers and Logistics Support Centre’s (LSC) units
– Implement ICRC order management and SC planning strategy for each item group under his/her responsibility
– Replace other CSDs/SCPs in their absence as per back-up plan.
JOB DESCRIPTION:-
– Customer Service Desk ensures that all requests are handled efficiently and effectively to meet needs in the field. S/he also makes information available to stakeholders.
Accountabilities and Responsibilities:
– Responsible for treating messages / Requests received in AMM LOG Services
– Keep AMM LOG Services STM messages up to date until the requested is completed (order delivered)
– In Charge for uploading received ROs (from FSS sites) and SRs in JD Edwards software (JDE)
– Analyze, correct (with customer approval) and processes ROs / SXs (released to SO, ST, SD or SP) according to the ICRC’s logistics procedures and to her/his allocated item groups
– Ensure the correct item codes are used, if needed, change the codes and inform the customer
– Keep SRs on draft until the sourcing of all items and lead times in the order are clear.
– Meet with the buyers to clarify the sourcing of the items and the item codes to be used in the order
– Create allocated (cross dock) OPs for non-stock items or create direct orders (SD/OD)
– Create ST/OTs for upstream order lines for confirmed stock items
– Transfer SR upstream order lines for non-confirmed stock items
– Update the Requested date per line item in the SO or SD according to the sourcing (local / regional purchase, WH delivery or upstream supply) and the transit time (waiting for GL, transport, Customs clearance, etc.).
– Send order lines to the warehouse for the pick & pack process when goods are available in stock.
– Manage and review dispatch lead times for each destination regularly (to be shared with customers).
– Manage orders and requests until all lines of an order are fully dispatched and confirmed delivered.
– Work in closed collaboration with purchase, quality control, warehouse and transport/ImpEx to identify possible problem / delays and optimize the lead time
– Keep Requesters / Customers and LSC units regularly informed about progress on the orders
– Organize and provide updated follow-up table (as per allocated items groups) for the weekly meeting with LSC’ services (Purchase, transport and warehouse)
– Ensure orders follow up table has accurate information and acts with other units to maintain the accuracy
– Brief users / Requesters on logistics services (tools and processes)
– Ensure that priorities set by the Regional Supply Chain Planner (Regional SCP) are followed
– Provide analytical reports and proposes potential improvements of the customer service policy and processes
– Follow-up logistics dashboards, analyses trends and provides statistics (Tableau / BI)
Supply-Chain Planner (SCP)
The Supply-Chain Planner is responsible for making sure that all forecasts are received, registered and matched with firm demand. S/he ensures that goods are sourced according to an agreed plan
Accountabilities and Responsibilities:
– Run MRP regularly to monitor stock levels and plan for replenishment orders.
– Monitor material resources planning (MRP) suggestions, analyse supply, demand and make appropriate recommendations to improve forecasting accuracy
– Manage orders on the LSC stocking strategy for each category, priorities identified in coordination with Customers, LSC team and flow optimization techniques (ex: partial delivery)
– Based on MRP system, create draft order purchase (OP / OD), order transfers (OT) or order inter-sites (OI)
– Raise awareness to the supported Customers / delegations on the benefits of good planning and forecasting.
– Contribute of defining the LSC’s supply network
– S/he is responsible for the LSC’s consolidated demand figures of her/his allocated items group and proposes and monitors buffer stock based on her/his analysis
– Contribute to the replenishment orders for stock items using MRP in JDE
– Contribute to the setting of LSC Amman stock-management policy
Relationships and reporting:
– Internally, mainly interacts within the LSC’s purchase, warehouse, Med Log, transport and Fleet staff
– Externally, interact with SCAs / CSD-SCP and Logisticians of supported delegations
– Channels all relevant information related to orders
– Ensure JDE Orders Follow up table has accurate information and acts with other units to maintain the accuracy
– Report to the Regional SCP any occurred problems, claims and unusual requests concerning open orders without delay
General Duties:-
• Be aware of the delegations objectives and activities
• Understand the three components of the Red Cross/Red Crescent Movement
• Apply the security rules at all times
• Respect and observe the staff regulations of the ICRC in Jordan.
• The employee may be asked to perform other duties not covered in this job description as well as to provide support to other departments when and if necessary.

Job Details

Date Posted: 2017-10-16
Job Location: Amman, Jordan
Job Role: Logistics and Transportation
Company Industry: Community/Social Services/and Nonprofit
Monthly Salary: US $1,500

Preferred Candidate

Career Level: Mid Career
Nationality: Jordan
Degree: Bachelor's degree

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