System Engineer – Middle East Network Solutions – IPMagix

Operate and maintain company internal IT infrastructure. Handle internal help desk function. Providing system administration on servers, infrastructure, workstations and Voice/IP communication system, Responsible for hardware and software configurations, equipment installation, inventory tracking, and system maintenance.
ROLES AND RESPONSIBILITIES:
• Internal IT
o Ensure that all the systems of a company are functioning smoothly.
o Provision Server hardware, including configuration and deployment.
o Build and deploy virtualization servers
o Handle help-desk support issues reported by company employees.
o Document task outcomes, and publish FAQ & Knowledge bases of acquired information.
o Troubleshoot and support corporate operations such as mail, ftp, sms & AD.
o Automate systems monitoring tasks using standard monitoring tools.
o Ensure application and usage of company security policy for accessing and using resources.
o Assist in technical purchases, do comparisons and recommend best option.
• Customer Projects/Engagements
o Independently collect and analyze client's environment details.
o Create and update the technical questionnaires sent to clients to gather site details.
o Adhere to agreed SLAs and strive to meet or exceed response times with professional level support.
o Deploy company products at customer sites, either remotely or onsite.
o provide 2nd level support for partners after implementation.
o Author customer engagement documentation, such as environment diagrams, installation/configuration documents.
o Assist in establishing and implementing configuration management program and policies.
o Escalate support tickets to 3rd level support by communicating with partners and clients via email, phone & chat.
o Perform technical training to partners and clients.
o coordinates with the project manager task deliverable.
• Team-related tasks
o Organize tools, documentation, software and hardware items needed for work.
o Research new technologies & products in related practice/technology area.
o Share knowledge and train his peers, and handover acquired knowledge periodically for backup purposes.
o Cooperate with team members and other teams to achieve the overall company goals and objectives.

Job Details

Date Posted: 2017-10-01
Job Role: Information Technology
Company Industry: Information Technology

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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