To undertake business and technical requirement analysis, translate
business requirements into technical solutions, transfer technical knowledge
to relevant stakeholders and provide support for production systems,
technology projects and changes in addition to supporting the Project
Manager and managing vendors in order to ensure timely and quality
project delivery and systems support
- Project Management Contribute and support the Project Manager in the
delivery of technology enabling change initiative projects
and IT deliverables in high priority, medium or strategic
level for respective IT functional area adopting Project
Management framework principles in compliance with
Participate and contribute in business requirement
analysis, RFP process, project approvals and assist the
Project Manager in the overall project administration for
project delivery in order to ensure that business
expectations are met
Review solutions provided by vendors against the project
requirement, assist the business in understanding system
functionality, coordinate for project and change delivery,
testing and deployment in order to ensure smooth and
trouble free transition in production environment.
- System Management
Manage production applications and systems, analyse incidents and trouble shoot issues, provide solutions and coordinate with stakeholders for deployment of fixes, testing and production implementation of releases in order to facilitate banking operations and un-interrupted customer service
Coordinate and support problem management, change management, conducting IT health check, capacity planning, patch deployment, risk profiling, system integration, in order to ensure bank’s technology systems are secured and robus.
- System Development
Direct team members in the areas of application design,
programming concepts, database designing, web application deployment, integration methods and configuration
Evaluate business requirements, conduct Technical analysis including assessment of size, complexity, technical dependencies and extend of testing required, estimate effort, cost and timelines to enable business to cost benefit analysis
Contribute and provide assistance in software testing, implementing integration methods, software deployment, problem and change management process in order to ensure successful implementation and usage of the system to facilitate banking operations.
- People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
- Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
- Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards.
- Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
|Job Location:||Abu Dhabi, United Arab Emirates|
|Job Role:||Information Technology|