Technical Account Manager for KSA location – VeriPark Gulf

Job Summary : This position’s main responsibility is to build and maintain post sales relationships with Veripark's clients. VeriPark offers the following solutions :- Multi-channel delivery – Loan origination and CRM for banks and financial institutions.
Job Details :
 Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
 Address product related questions and technical challenges with our client
 Integrate customer internal applications and systems with Veripark’s products and applications
 Educate and train clients where necessary on how existing and new product features and functionality work, and how it can contribute to their business growth
 Function as a frontline technical resource for “best practice” and informal customer questions
 Engaging with customer support to ensure customer issues are addressed
 Frequently conduct and coordinate tactical operations reviews with client teams
 Act as the middle-man to support organization to ensure client escalations are resolved in due time
 Engaging with Product Management Team on product roadmap discussions
 Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers
 Accurately replicate, identify, and document software defects with appropriate tracking system
 Perform quarterly Business reviews and assist in product trainings needed
 To deliver and exceed on all Performance targets

Job Details

Date Posted: 2017-09-26
Job Location: Riyadh, Saudi Arabia
Job Role: Sales
Company Industry: Information Technology

Preferred Candidate

Career Level: Management
Degree: Bachelor's degree

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