Technical Service Specialist / Germany Speakers – Vodafone Egypt

As a common services specialist is responsible for supporting the Technical Service Manager for the service operations & ensuring high quality, controlled, calibrated knowledge & full awareness of service processes according to client KPIs are achieved.
Performing wide range of audit on incident tickets to identify possible improvement areas and make recommendations to mitigate related risks with critical impact on customer experience. Ensure that the SLA reports delivered to the end customer maintain its independence and objectivity. Interact with management to ascertain progress of the improvement activities defined according to auditing & quality results.

Job Details

Date Posted: 2017-11-27
Job Location: Cairo, Egypt
Job Role: Information Technology
Company Industry: Telecommunications

Preferred Candidate

Career Level: Mid Career
Nationality: Egypt

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