Technical Support – Elsewedy Electric

About job
– To provide assistance to users of technology products such as Vending and Billing products or other Software, Meters or mechanical goods.
Job Responsibilities
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Job Details

Date Posted: 2017-12-26
Job Location: Cairo, Egypt
Job Role: Information Technology
Company Industry: Energy

Preferred Candidate

Career Level: Entry Level
Nationality: Egypt

التقدم للوظيفة الان

Technical Support – Elsewedy Electric

أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Technical Support – Elsewedy Electric بكل سهولة الان مجانا.

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