Technical Support Officer – Dhaman – Health Assurance Hospitals Company

Job Purpose

Responsible for ensuring proper computer operations so that end users can efficiently deliver their work through prioritizing, documenting and actively responding & resolving end user technical support requests with the use of diagnostics and request tracking tools.

Key Roles and Responsibilities

Policies & Processes

  • Implement IT Department policies and follow the set processes in order to achieve the Department’s objectives.

Technical Support Activities

  • Continuously track and monitor status of information technology systems across DHAMAN’s corporate office and business units.
  • Respond to incoming calls and emails requesting technical support assistance, and take necessary steps to resolve issues in a timely manner through utilizing diagnostic software to identify and troubleshoot technical issues.
  • Coordinate with the Support Supervisor on issues assigned to him/her, respond to the incident/problem and apply appropriate resolutions to close the incident/problem in a timely manner.
  • Perform regular maintenance of all system software and hardware as per maintenance schedule, etc. to ensure business continuity and minimize the system interruptions.
  • Perform fixes at the desktop level, including installation and upgrade of current office applications, operating system, anti-virus software, conducting file backups, and configuring systems and applications.
  • Set up and configure desktop computers, peripherals and user accounts, assigning security levels, network access, etc.
  • Systematically document all requests for technical support assistance including end user identification information, nature of problem, and steps taken to resolve issues.
  • Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices while taking into account best practice, improvement of business processes, cost reduction, and productivity improvement.
  • Perform other duties related to the job as assigned by the Direct Manager.


  • Prepare and submit progress reports that cover Technical Support activities for the Direct Manager, as requested.

Job Details

Date Posted: 2018-01-22
Job Location: Al Kuwait, Kuwait
Job Role: Information Technology
Company Industry: Medical/Hospital

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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Technical Support Officer – Dhaman – Health Assurance Hospitals Company

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