Technician- Support – Australian College of Kuwait

IMMEDIATE SUPERVISOR: Manager- Network Systems
DEPARTMENT: IT
FUNCTION:
 Provide support in the daily operations of the department.
 Responsible for the maintenance and repairs of all ACK IT Systems.
PRIMARY TASKS:
1. Provide first level support for computer software and classroom technology equipment used.
2. Respond to requests for technical assistance in-person, via phone, and electronically.
3. Diagnose and resolve technical hardware and software issues.
4. Performs typical maintenance tasks to support the daily operations of the department.
5. Performs prescribed preventative maintenance on machinery and the building or grounds as required.
6. Follow the college rules and regulations.
7. Coordinate outside contractors or vendors for various services if required.
8. Prioritizes and manages multiple projects simultaneously and follow-up on issues in a timely manner.
9. Undertakes special projects to meet the objectives of the department.
10. Performs other related duties as required.
LEVEL OF RESPONSIBILITY: To ensure that duties are carried out to a satisfactory standard.
DIRECTION/SUPERVISION RECEIVED: Direction is received from the Manager- Network Systems.

Job Details

Date Posted: 2017-11-30
Job Location: Al Kuwait, Kuwait
Job Role: Information Technology
Company Industry: Education, Training, and Library

Preferred Candidate

Career Level: Mid Career

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