Telesales Senior Manager – Zain Group

WHAT:
The job holder is responsible for supervising the Telesales Section including performing upselling and following-up purposes.
HOW:
Strategy Management:
* Set related section performance objectives, in coordination with head of related division, and continuously monitor progress and development towards organizational and section strategic objectives and communicate periodic performance reports to provide evaluation results and recommend improvements
Function and Team Management:
* Implement and suggest improvement to related section policies, process and standard operating procedures to ensure all relevant procedural/legislative requirements are fulfilled
* Review key performance indicators results, suggest improvement and ensure corrective actions are implemented as needed
New Relationships Building:
* Contact new clients by phone in order to promote Zain products that fit their needs
Clients Follow-up:
* Call Existing clients for follow-up purposes ensuring their satisfaction
Upselling Management:
* Perform upselling for existing clients to increase sales volume
Contract Renewal:
* Get in touch with clients for contracts renewal
People Management:
* Act as a focal point between staff and head of related division to enhance internal communication
* Motivate staff, assist in conducting the performance and conduct guidance on training programs to maximize employees' performance

Job Details

Date Posted: 2017-11-21
Job Location: Riyadh, Saudi Arabia
Job Role: Sales
Company Industry: Sales

Preferred Candidate

Career Level: Management

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