The incumbent has the overall responsibility for supporting the IELTS Administrator to ensure that IELTS test administration is operated effectively and professionally, following all IELTS procedures, policies and protocols to support the IELTS candidate journey. The incumbent will perform duties of a confidential nature, requiring a strong attention to detail in order to ensure all IELTS systems run accurately. The IELTS Testing Centre Officer will conduct candidate registration/verification, maintain the security of test materials, use all IELTS systems such as IWAS, IAM, ORS, etc. and follow all instructions in the suite of IELTS manuals and maintain the confidentiality and integrity of test scores, as well as handle all inquiries and duties for test and non-test Saturdays.
DUTIES AND RESPONSIBILITIES
• Act as first point of contact on behalf of the IELTS Centre/Office
o Dealing with IELTS candidates face to face, by phone and through email, answering inquiries and handling complaints according to IELTS protocols with a high regard for customer service.
o Assume responsibility for maintaining the inventory of, correct completion and secure storage of IELTS application forms.
o Assume responsibility for maintaining the inventory of, distribution of and secure destruction of test materials
o Maintain the confidentiality of candidate information as well as entering candidate data into IWAS, ensuring the quality of IAM photos and securely storing all candidate data and photos for the required period.
o On test day, register new candidates and verify the identity of candidates using IAM
o Attend any required training and be able to use any IELTS systems such as IAM, IWAS, ORS, SharePoint, etc.
o Monitor and ensure the smooth operation of the actual exam according to all IELTS Manuals, policies and protocols.
o Process all results into IWAS according to protocols while maintaining the integrity and confidentiality of all scores.
o Maintain IELTS scores in IWAS database and organized filing system.
o Deal with any IELTS enquiries as well as candidate complaints and appeals.
o Work with IELTS staff (examiners, invigilators, markers, and trainers) to ensure testing is carried out in a manner that preserves the security and integrity of the IELT test according to IELTS protocols.
o Assume responsibility for the Registration/verification, smooth candidate flow and security of the IELTS Speaking test according to IELTS protocols.
o Prepares IELTS Test Report Form envelopes, prints IELTS test report forms and sends IELTS results via SMS according to IELTS timelines and IWAS.
o Assist Testing Centre Coordinator
o Cover Reception Desk for IELTS-related duties in emergencies when Administrative Assistants are not available due to meetings, trainings, etc.
o Transport material to secure locations
o On test day, distributes IELTS tests securely to Invigilators, receives them at the end of the test, counts all test materials and maintains inventory according to IELTS protocols
o Organizes and maintains the secure storage room according to IELTS 2-tier locking system; maintains the security of the storage room; ensures all materials requiring 2-tier locking are appropriate stored.
o Invigilate occasional exams for smaller numbers, if eligible.
o Sign for/receive and send deliveries.
o Other duties as may be assigned from By the Testing Centre Coordinator and/or IELTS Administrator
|Job Location:||Doha, Qatar|
|Company Industry:||Education, Training, and Library|
|Career Level:||Entry Level|