Top Account Manager – Luxottica Middle East

Primary objective/General overview:
The Top Account Manager oversees the relationships of the company with its most important clients. In this position you are responsible for obtaining and maintaining long term key customers by comprehending their requirements and to identify their needs to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success.
Key accountabilities and responsibilities:
• Be the primary point of contact and build long-term relationships with customers
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors and expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Responsible for working with the Sales and Marketing team to onboard and integrate new clients and developing existing client relationships
• Acquire a thorough understanding of key customer needs and requirements
• Support customers through email, phone, online presentations, screen-share and in person meetings
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders and be an active part in building long-term plans and strategies for the customers to meet companies objectives
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Job Details

Date Posted: 2017-10-26
Job Location: Dubai, United Arab Emirates
Job Role: Sales
Company Industry: Retail/Wholesale

Preferred Candidate

Career Level: Management

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