To provide customer service support to external and internal customer, and to manage the day-to-day operation of Transportation Department
Provides the customer with all the details regarding the dispatch of goods such as way bill no, estimated date of arrival etc, once the shipment has been picked from the warehouse. Prepares the job file and checks for all relevant documents, chargeable services and costs before forwarding to the Dispatch team within the Transport department.
Coordinates shipment arrangements together with the dispatch team to ensure shipments are scheduled for pick up, loading, and departure to final destination and that they are on time. Any delays and changes have to be escalated and proactively actioned.
Takes ownership of complaints and queries and proactively follows through to resolution.
Ensures that all customers’ queries are investigated and resolved, and escalates queries to the supervisor- if appropriate.
Creates ongoing data base of customer / customer details and actively follows up on additional shipment requirements from existing and new clients.
Ownership and Accountability
Actively takes ownership of all transportation aspects of customer shipment requirements, from receiving booking requests to invoicing.
Works pro-actively with internal and external customers and suppliers to provide complete transportation solutions.
Contributes actively to the generation of new customer base and increase of EBIT.
Maintains the day-to-day coordination and tracker reports
Liaises with Transport Operations and Warehouse Operations in order to provide regular updates to the customer on the status of shipments and for the timely receipt of PODs.
Continuously measures and controls transport and documentation activities to ensure that timelines and service levels are met.
Prepares necessary inbound & outbound status reports, billing and any other reports as required.
Ensures that all cost information is available for billing within monthly timelines.
Elevates potential issues and opportunities for improvement to his Line Manager.
Supports decisions made by customer service management and conveys to the team in a positive
Identifies and escalates consistent or recurring problems with the systems‘functionality.
Any other related duties/projects assigned by the Line Manager from time to time in order to meet
||Dubai, United Arab Emirates
||Logistics and Transportation
التقدم للوظيفة الان
أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Transport Coordinator بكل سهولة الان مجانا.