VP of Customer Support ($200K/yr) – Crossover

We're running an Online Hiring Tournament on July 28th to hire VP's of Customer Support (USD $200K/yr).

This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.

The Vice President of Customer Support will lead the efforts to create a world-class customer support experience across our entire portfolio of enterprise software companies, as well as an additional 25-50 new acquisitions a year. You will take a scientific and metrics-based approach to centralize and deliver customer success measured through our NPS program. Your responsibilities will also include leading a culture of continuous improvement and weekly progress, simultaneously increasing quality and efficiency. You will be tasked to staff your support management and support agents with elite global resources that are smart, technical and have a passion for solving customer issues.

Job Details

Posted Date:2018-07-22
Job Role:Support Services
Company Industry:Information Technology

Preferred Candidate

Career Level:Mid Career

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