Waiter – 5 Star Fine Dining

Waiter/Waitress ensures that guests have an enjoyable dining experience by providing quality customer service. Waiter/Waitress works in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.

Role Responsibilities–Including but not limited to;


• Follow MAF Cinema’s Service Steps to deliver a consistently high level of service to all guests. Follow the Gold/Theater Standard and lead by example

• Meet & Greet the guest, assist the guest in making menu decisions based on the recommendations given by

• Maintain complete knowledge of all menu items, specials, and non-alcoholic selections available in the restaurant

• Maintain complete knowledge of table/seat/station numbers, proper table set up, room & cinema capacity, hours of operation

• Take guests to cinema and assist in seating at cinema

• Extend courteous departures as guests leave the restaurant

• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.

• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability

• Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area

• Present physical and accurate check to guest and process payment.

• Be familiar with the operation of Vista system and manual system procedures


• Respect all fellow team members and treat as equals.

• Provide assistance to others where possible regardless of which department is listed on the roster

• Ensure the maximum amount of time is spent in front line operations as a support and role model for the Customer Service team

• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

Health & Safety

• Abide by policies & procedures listed in MAF Cinemas health and safety management program to ensure a safe environment for guest, colleagues, and self

• Be knowledgeable regarding the entire F&B offering with respect to dietary requirements

• Report accidents, injuries, and unsafe work conditions to manager

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance

Food Hygiene & Handling

• Follow food hygiene policies to ensure all food & beverage served to MAF Cinemas guests is safe and free of contamination.

• Ensure that all Safe and Sound food handling manual guidelines are fulfilled at all time

• Ensure that all produce is labeled correctly and FIFO is executed

• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.)
Suggestive Selling & Upselling

• Utilize suggestive selling and upselling skills in all areas of the cinemas to maximize each transaction

Cash Handling

• Follow MAF Cinema cash handling policies to ensure all guests receive the correct change and minimize short/over for every shift

• Ensures that the POS system is in place and properly implemented

Administrative Duties

• Be aware of the correct procedures on performing EON, programming, petty cash, cashier balancing, etc. and ensuring these procedures are done in a timely manner

• Ensure that all tasks are given by the Gold /Theater Manager/Asst. Mgr. are fulfilled

Job Details

Date Posted: 2018-01-24
Job Location: Doha, Qatar
Job Role: Hospitality and Tourism
Company Industry: Hospitality/Tourism/Travel

Preferred Candidate

Career Level: Mid Career

التقدم للوظيفة الان

Waiter – 5 Star Fine Dining

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