Ward Clerk III – King Abdullah Bin Abdulaziz University Hospital

General Roles and Responsibilities

• Assures compliance with organizational standards and outside regulatory requirements.

• Ensure a high level of work quality, develop, implement and monitor quality improvement activities within the clinical area.

• Demonstrates knowledge of hospital variance reporting system and appropriate management procedures for unexpected occurrences.

• Supports the mission and vision, goals and strategy of KAAUH and the Nursing affairs and participates in the performance improvement of the organization.

• Practices comprehensive nursing care in accordance with KAAUH’s values and Nursing Standards maintaining confidentiality at all times.

• Delivery of a customer focused service to patients, their families and visitors.

• Provide administrative assistance to the Clinical ward staff and accurate data transmission of patient movement while upholding the philosophies of the unit.

• Respects patients and their families to promote a patient-centered care culture.

• Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.

Specific Roles and Responsibilities

• Collaborate with nursing staff and promote excellent customer service, which delivers prompt and efficient response to patients.

• Communicate effectively, accurately, applying discretion and tact where necessary, with written, telephone and face-to-face contact, with patients, visitors, other staff and various external agencies.

• Acts as unit receptionist. Receives patient, visitor and staff inquiries at the nursing station. Acts as a resource to nursing staff for location of forms, manuals, Policy & Procedure etc.

• Utilization of ward IT systems to communicate effectively and efficiently.

• Ensuring patients are appropriately received, admitted, transferred, discharged and where necessary make follow-up appointments, from the ward using the appropriate systems.

• Ensuring that patient identification details are correct and up-to-date, in terms of written and electronically held records and patient identification labels are printed.

• Assisting in preparing and issuing Hospital Medical Certificates, insurance and claim forms as required.

• To liaise with the Emergency Bed Service regarding the availability and current capacity of the clinical area.

• To arrange appropriate patient transport as requested by ward staff and communicate effectively with the Ambulance Liaison Personnel.

• Documents accurate records, including diet lists, discharge clearance list, and compilation of daily census.

• Completion of all ward and patient filing and carry out necessary photocopying as per request.

• Filing all patient data in the correct sequence and ensuring file is in order prior to sending to Medical Records.

• Maintains adequate stock levels of forms and supplies in keeping with established stock levels. Prepares pre-collated admission packs, maintains appropriate supply of forms in exam rooms. Prepares monthly requests for forms and supplies and utilizes supplies in a cost-effective manner.

• Respects patients and their families to promote a patient-centered care culture.

• Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.

Job Details

Date Posted: 2017-11-15
Job Location: Riyadh, Saudi Arabia
Job Role: Medical, Healthcare, and Nursing
Company Industry: Medical/Hospital

Preferred Candidate

Career Level: Entry Level
Gender: Female
Nationality: Saudi Arabia
Degree: High school or equivalent

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