BACKGROUND TO IRC
Founded in 1933, the International Rescue Committee is one of the most prominent international organizations working in relief, rehabilitation, protection, post-conflict development, resettlement services and advocacy for those uprooted or affected by violent conflict and oppression. Since 2007, IRC has worked with refugees and other vulnerable populations in Jordan. Programs under the leadership of the IRC’s Women’s Protection and Empowerment (WPE) unit focus on interventions that address Gender Based Violence (GBV), specifically violence against Syrian and Jordanian women and girls.
In coordination with the humanitarian community and the Government of Jordan, the IRC's women and girls assistance program for Syrian refugees and vulnerable Jordanians includes urban based assistance (Mafraq, Ramtha, Irbid) as well as technical support partnerships with national institutions in urban locations (Zarqa, Mafraq, Azraq camp) and camp-based locations (Cyber City and King Abdullah Park camps). The IRC's direct assistance programs help to ensure that women and girls and survivors of GBV have access to: primary and reproductive Health care; case management, counselling and emotional support for survivors of gender based violence; Mental Health and Psychosocial Support (MHPSS) as well as cash assistance. Services are accessible through two clinics in Ramtha and Mafraq, and 3 women’s Centres in Mafraq, Ramtha and Irbid providing safe spaces for women and girls, GBV case management support and counselling as well as recreational and psychosocial activities. The IRC works to ensure that these services are inclusive of women and girls with disabilities as well as specifically tailored for child survivors of GBV and adolescent girls. At a national level, the IRC is leading multiple capacity building and technical partnership initiatives alongside government ministries, UN agencies and organizations including inter agency case management trainings, clinical care for sexual assault survivors (CCSAS), and the roll out of the Inter Agency National Standard Operating procedures (SOPs) on GBV and Child Protection in Jordan.
SCOPE OF WORK
The Senior Capacity Building Officer will be primarily responsible for ensuring the quality and harmonization of GBV case management service delivery provided by IRC staff as well as partner staff working in child-friendly spaces and CBOs. She will mentor, coach and train on case management service delivery processes for survivors of GBV such as Standard Operating Procedures and best practices, counseling and referrals. Responsibilities include working equally with supervisors in their oversight and support of case management standards and quality achievement. She will also support the implementation of quality GBV awareness sessions across multiple locations, ensuring that information dissemination and response services complement each other.
The Senior Capacity Building Officer – Service Delivery reports directly to the WPE Service Delivery Specialist and works closely with the other members of the WPE program. IRC services and technical partnerships are overseen by the WPE Program Manager and Deputy Program Manager while overall leadership and technical oversight is provided by the WPE Coordinator.
SPECIFIC DUTIES AND RESPONSIBILITIES
• Prepare and lead approved trainings for partners and IRC counselors on referral pathway/SOPs, Case Management and other topics related to service delivery
• Assist in ensuring that tools developed by consultants and implemented by IRC staff across all sites are in line with IRC’s Case Management guidelines and IRC WPE protocols.
• Assist Senior Officers in team meetings, self care and case management coordination meetings as needed and required
• Identify in coordination with IRC Service Delivery Specialist, WPE senior officers and partners essential tools required be developed , integrated and streamlined in order to support capacity building objectives established with partners and internally.
• Assist supervisors and the Service Delivery specialist in conducting capacity assessments identifying strengths and gaps related to case management standards, guiding principles as part of capacity building plans to ensure targeted delivery of capacity-building activities, including training, coaching, mentoring as well as the monitoring and documenting of capacity built of IRC staff and partners.
• Regularly keep informed of national procedures and pathways and ensure that information is shared in a timely manner with partners and IRC staff, available and revised in documentation packages.
• Work with IRC Senior Officers (Outreach/Response) in order to ensure counselors have appropriate support on case management and provide harmonized approaches across all service delivery points.
• Provide on-the-job support to WPE staff (approximately 40% of time) and partner organizations (approximately 60% of time) on case management processes.
• Provide weekly updates and monthly reports on the progress of implementation.
• Any other duties as assigned by the supervisor.
Key Working Relationships
Position Reports to: WPE Service delivery Specialist
Indirect/Technical Reporting: WPE Coordinator
Position directly Supervises: counselors
Key Internal Contacts: Other IRC Jordan Programs and Department such as ERD, Health, and CP.
The overall security situation in Jordan is relatively calm. The Jordanian government is stable, and civil unrest is largely peaceful. However, Jordan’s generosity in hosting refugees from Palestine, Iraq and now Syria have created huge strains on the country’s economy and infrastructure. The IRC office is in a modern professional building.
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, color, national origin, religion, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
|Job Location:||Amman, Jordan|
|Company Industry:||Community/Social Services/and Nonprofit|
|Career Level:||Mid Career|